Forum Discussion

ChristinaMey250's avatar
ChristinaMey250
Community Member
6 months ago

Clicking on Links starts a Download

Since last week, I have the issue that clicking on a course link in Rise in order to edit starts a download instead of actually opening the link. Sometimes, the same even happens when I try to access rise.articulate.com.

I tried deleting cookies and chache, tried it in a different browser and in incognito mode - none of which solved my problem.

I only have this issue on Rise, opening links works on other websites.

Has anybody experienced this before and / or knows how to solve this?

  • Hi Christina,

    I see you’ve contacted our Support Engineers and are working with my teammate, Darrell. You’re in great hands! We’ll continue the conversation in your support case.