Forum Discussion
LaurenBachman
Community Member
Hello All,
This idea did not work for me..does anyone else have any other suggestions?
LeaSAgato
2 years agoStaff
Hi Lauren! I'm sorry to hear the solution did not work. What tool are you using to zip the file? We've had users report that WinZip and MS Zip did not work for them, but WinRAR works perfectly. Can you try using WinRAR? Let us know how it goes!