Forum Discussion
Closed Caption Text Has Shadow
I used text-to-speech using the slide notes for a prototype in Storyline 360 (current update). All of the closed captions have this awful text shadow that I don't seem to be able to eliminate (see attached screenshot).
I have gone to the player>colors & effects>closed captions and adjusted the font, text color, background color, font size, and position, but there is nowhere in there to adjust the text shadow.
Does anyone have a suggestion for how to eliminate this without rebuilding the whole file? Thanks!
22 Replies
Hi Christa,
Thanks for reaching out and detailing what you're seeing with your closed captions. I'm happy to help troubleshoot!
- Is this an issue with all closed caption files or a specific one?
- Is this happening during preview mode and in the published output?
- If viewing the published video file, is it on your local computer or an online hosting service?
Lastly, if you're willing to share your file with us, I'd be happy to take a closer look to see what's going on. You can upload it here or share it privately in support case.
Sorry for the slow response. Notifications about this thread wound up in my junk mail folder. Someone from Articulate opened a case for me. The issue hasn't resolved, but it is not as terrible with certain font/background colors, so I'm just sticking with those.
