Forum Discussion

fredkoehler's avatar
fredkoehler
Community Member
22 days ago
Solved

Closed Captions in Rise

Hi! We have a Rise project that includes multiple videos as steps in the lesson. Each video has an audio track and CC, but when we play the video, we have to toggle CC on for each and every video. ...
advice
localization
rise 360
  • EricSantos's avatar
    EricSantos
    20 days ago

    Thanks for following up, fredkoehler, and thanks to ChrisHurst-1ed0 for suggesting a possible workaround.

    Currently, closed captions need to be enabled separately for each video, and the caption language selection isn't retained when adding caption files to multiple videos.

    I've shared both of your suggestions with our product team:

    • The ability for learners to enable closed captions once and have that preference persist across videos.
    • The ability for authors to have the selected caption language remembered when uploading captions to multiple videos.

     

    Thanks for taking the time to share your feedback. It helps our team better understand where we can improve both the authoring and learner experience.

fredkoehler's avatar
fredkoehler
Community Member
21 days ago

Thanks for suggestion, but we'll probably just have to stay with what we have...

EricSantos's avatar
EricSantos
Staff
20 days ago

Thanks for following up, fredkoehler, and thanks to ChrisHurst-1ed0 for suggesting a possible workaround.

Currently, closed captions need to be enabled separately for each video, and the caption language selection isn't retained when adding caption files to multiple videos.

I've shared both of your suggestions with our product team:

  • The ability for learners to enable closed captions once and have that preference persist across videos.
  • The ability for authors to have the selected caption language remembered when uploading captions to multiple videos.

 

Thanks for taking the time to share your feedback. It helps our team better understand where we can improve both the authoring and learner experience.