Forum Discussion

JoannaKurpiewsk's avatar
JoannaKurpiewsk
Community Member
7 years ago

Closed captions not working

Is anyone else experiencing closed captions not working in SL 360? I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

PriyankaMehta-c's avatar
PriyankaMehta-c
Community Member
6 years ago

Hi Leslie/Ashley,

I'm facing the similar issues for the closed captions file (.srt file) which was added to storyline file by two methods thatI found through the forum itself:

  • Renaming the .srt file as the video file and when we insert video the .srt file embeds automatically.
  • Adding the closed captions file separately using the add caption tab.

In both the cases I could neither see the text in edit caption window nor while previewing the slide nor in the publish version (IE / Chrome).

All I could see in the edit caption window was the duration placeholder where the caption were supposed to be added manually which all together did not solve the purpose of importing the caption file. 

The .srt file was created using the below format;

1

00:00:01.000 -> 00:00:05.000

Lorem ipsum.

2

00:00:06.000 -> 00:00:11.000

Lorem ipsum.

I'm currently on 3.26.18601 version.

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