Forum Discussion
Closing a lightbox breaks my trigger sequence - urgent...
Hi elearning hero's, I am need of your help. I used someone's view finder template, which I really like, I am sure everything was working two weeks ago. Today I went back in to do the final edits, and in my Pictogram section when they click a green button to open a lightbox to get more examples and close the lightbox it is breaking and jumping to the last slide. If they just click the yellow handle and ignore the green button it works. Bu I am sure this has been working for months...the urgency is this is to go live on Tuesday...any help would be great. They have to click the green buttons for the lightboxes...Here is the review file, if you go to the Menu, jump down to Pictograms...https://360.articulate.com/review/content/62aeca3a-b2af-4e9d-b27f-9d444bba419f/review then I have attached my original file. I am hoping this is not a break from the last articulate update and just something I broke...
Thanks for continuing the conversation Teresa.
I just responded to a similar conversation here so I know that you were able to reach out to our team.
Submitting a ticket or emailing support is really the same thing, but it looks like you handled it perfectly.
This conversation is linked to the report filed as well so that we can pop in with any updates we have to share.
Just an update, my colleague confirmed it all worked in October as she tested it. So if anyone has any ideas that would be awesome. Thanks again.
I know it looks like I am having a conversation with myself. So, it was the latest update. I went back to install on October 30th (Build 3.21.17083.0)...I didn't change anything (I was sure I had not)...and it works perfectly. You close the light box and then you can click on the yellow handle to move on. I uploaded to review the October build to show it works https://360.articulate.com/review/content/1d5b6945-dd51-44c4-a0de-8848c3e84553/review - so not sure is this enough to submit a ticket from here, or should I submit an email ticket. Essentially I have a slide with 22 layers (yup) and when I close the first lightbox it jumps to the last slide of the set when using the November release install, but works fine when I use the October release install.
Hello Teresa,
Great news! We just released another update for Articulate 360 and included a few important fixes that you'll see in the release notes here.
The item you'll be interested in is:Fixed: Layers might display in the wrong order after triggering a lightbox to appear.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.Afternoon.
I'm experiencing a similar issue. I've uploaded my module to Review and the Lightboxes are not working. They work in SL preview. Urgh! I'm rolling back a version to see if it works. I ended up having to roll back 6 versions and still couldn't get them to work. I ended up having to create them as layers. Very frustrated. Could you please check what's happening.
Jen
Hello Jen!
Absolutely, we can definitely work with you to see what is happening. We don't have any bugs logged similar to what you're running into, so we'll want to see your project to determine what is getting in the way. Our Support Engineers will be able to help you quickly in a support case. I'd recommend uploading the .story file in a support case. They'll take a look and reply with a solution. I'll keep an eye on your case to see what the fix is too!
