Hi all, I have a problem with the cmi.location value :-( The course send a cmi.location value to the LMS (for exemple index.html # / lessons / ii6QMNUh03cXb_-S69OF8mO0O33hzAs3). The problem occurs when the course is updated (new export in Rise and update files on the LMS) : this value is requested by the updated module but it blocks it when it tries to read it. In this case, when the learner launch the course, it’s a blank page. By deleting it in the LMS, the course can restart again but from the beginning. The module should maintain the compatibility of the recorded data when it is updated. Is it possible? Thanks for your help ! Eline

Hi folks! We are investigating if we can make changes to the package content to help LMSs better handle the bookmarking data discrepancy when you upload a new version of a course. We'll keep you updated right here.

Hi Alyssa, we have the same problem. When we update Rise360 courses, they don't work anymore. The sceen shows a loading icon, after that it only shows a white page. We're planning to create a huge amout of courses with Rise360. How is the timeplan to fix this bug? Thank you in advance and best regards Marianna

Hello Eline! It sounds like you replaced a Rise course on your LMS. Did you replace it with a revised version of the same Rise course, or with a different (or duplicate copy) Rise course? If you replace a Rise course inside your LMS with a revised version of the same Rise course, bookmarking will work as expected. Learners can suspend the course before the course is revised, and those same learners can resume the course after the revision. If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision. In this scenario, learners will return to the beginning of the course, but the content should never lock up.

Hi Alyssa, This problem occured 2 times with 2 different courses : - the first one was a revised version of the same course - the second was a new version of the same course shraed by an e-learning agency shared on my Rise account (I don't know if you considered that is a new course or not in this case). In both cases, learners are in front of a blank page if they had started training before the update. Maybe I did not express myself properly in my first post. I asked my LMS agency about that. Here is how they describe the problem : When a learner is trained, the module sends a SCORM "cmi.location" value to the LMS (for exemple "index.html#/lessons/ii6QMNUh03cXb_-S69OF8mO0O33hzAs3").But when we update the module (new export) : this value stored by the LMS is no longer recognised by the new module. The learner is then stuck on blank page.Today we have to delete all the "cmi.location" values to let the learners restart again.The module should maintain the compatibility of the recorded data when it is updated. Is that something we can do? Let me know, Eline

Hi Eline! Thanks for sharing that message from your LMS agency--that's helpful! I'd like to enlist the help of our support engineers for further insight into why this is happening. I'm going to open a case on your behalf and send you an email with a few more questions. Keep an eye out for that soon!

cmi.location problem | Articulate

RetoSchilliger-
Community Member
4 years ago
Hi there,

is there any update regarding this issue? It's been quite a while since the last update.

Kind regards,

Reto
Renz_Sevilla
Staff
4 years ago
Hi Reto! Sorry, no updates on this just yet. We'll reach out to you if we have an update or new information to share. Thanks for following up on this!
AlyssaGomez
Staff
4 years ago
Hi, everyone! I wanted to share a recent change we made in Rise 360.

Some learners would see a blank page upon resuming a course you've updated in your LMS. You can now choose to reset learner progress when they launch a course. Click here for more information.

Let us know if you have any questions about this enhancement!
MSch
Community Member
4 years ago
Hi Alyssa,

thank you for working on this issue and for sharing the solution.

No problem has been reported to us after course updates for the last two months. Therefore, we have not used or tried the solution yet.

Currently we publish Rise courses in one language only. Since one week, we have been receiving feedback again that a blank page appears after course updates (published in one language).

Unfortunately, the workaround doesn't work in our LMS. The described function "Then, when learners launch the newly updated course in your LMS, their progress will be reset. Their quiz data will be retained." isn't working. The blank page is still there. And users progress within the course and whithout this issue (blank page) is still the same, too.

Which LMS settings are necessary from your point of view?

Which settings and further steps to solve the problem do you suggest?

Thank you!
AlyssaGomez
Staff
4 years ago
Hello, Marianna!

When you published the newest version of your course, did you click More Settings and enable the Reset Learner Progress option, shown below? This option should prevent the learner from seeing a blank screen when they relaunch the updated course.
MSch
Community Member
4 years ago
Hello Alyssa,

yes, I have enabled the option before exporting. The function should also work with SCORM 2004, 3rd version, right?

Today I reopened my "export" view in Rise360.

Normally, all the last export settings made are saved im my Rise360 profile view. In this case this is still like that, only the new function "Reset lerner progress" was deactivated again. It seems that this setting is not saved. Could that be the reason for the problem?

Is this intended / correct?

Best regards, Marianna
AlyssaGomez
Staff
4 years ago
Hi Marianna! Yes, it's expected that you would need to enable the Reset Learner Progress setting each time you publish the content.

If that option is enabled and learners are still seeing a blank screen when you update the content, we'd love to take a closer look. Would you mind sharing the exported output file with us privately in a case here?