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LewisFairbro070's avatar
LewisFairbro070
Community Member
7 months ago

Colleague unable to press 'Continue' in RISE module

Hi, I'm hoping this is a one-off but I wanted to get ahead of it just in case.  I released a new RISE course to all colleagues in my business yesterday, and one colleague experienced an issue wher...
Rise 360
JoseTansengco's avatar
JoseTansengco
Staff
7 months ago

Hi Lewis, 

Happy to help!

Since your course worked for all of your colleagues except one, the issue may have been isolated to the workstation of the affected user. To confirm if this is the case, you can have the affected user: 

  • Access the course using a different browser
  • Make sure that they are using the latest version of Safari. On my MacBook Pro, the version of Safari that I have installed is Version 17.3.1 (19617.2.4.11.12)
  • Clear their browser's cache

Let me know if the issue persists after performing the steps above!

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