Color in Feedback Master not Carried to Feedback Layers

Hi, Jenny. Very sorry you're experiencing this issue!

I had a look at John's case where I see my teammate, Jose, logged: Colors do not match when a layout created in Feedback master is applied to a layer as a possible bug. Although I don't have an update to share yet, we promise to update this discussion with any new information. Here's an inside look at how we tackle bugs!

While our team continues to investigate this behavior, we're happy to look at your .story file to look into some custom approaches. If you're able to share the file, please use this private upload link.  We'll let you know what we find and will delete the file after.

I came to this thread because I am having the same issue. I just ran an update. My feedback master shows a green color, but when i apply it to the slide, it shows up as a much different shade of blue. I need it to be green to indicate "correct". I have attached a slide example. 

Anna,

Doesn't look as if this will be corrected soon. Huge, time-consuming work around, but this is what can be done:

1. Create a new project

2. Delete the feedback master you don't want.

3. On the feedback master (not a layout based on the master) change ONLY the color of objects and text.

4. Duplicate the master, and again, change ONLY the color of objects and text.

5. Import slides from the old project.

You now have feedback masters that are correct for NEW slides, but oh no no, your existing slides will still probably have corrupted color, even when applying the new feedback masters. Their content needs to be copied and pasted into new slides.

Hours of fun.

Hi Everyone,

Good news! We fixed the issue where the colors are not properly applied when a layout created in the feedback master is used on a layer.

Here's how to install the latest Storyline 360 update to see all the recent enhancements and fixes.

If the problem reappears, please record a Peek 360 screencast for me, and I'll be happy to help!

Thanks Ren,

I look forward to using it.

Hi there - I'm experiencing the same issue now with the most recent update installed. Have there been any other mentions of this bug recurring again?

Hi Shawna, There are a couple of open issues that we're working on related to the recently released Text Style feature that could be the culprit here. 

We're targeting a release that will address this issue for next Tuesday (08/04/20). We will update you here when the update is ready to install. 

Good Morning!

We just released a fix for all of the slide master and content placeholder issues reported in this discussion. The formatting issues you were experiencing when opening existing projects have been corrected. 

Please review the Version History for a summary of what was included in each of the Update 42 releases. 

If you encounter any problems updating or working with Text Styles, please reach out to our support team for help. 

Unfortunately, I'm still having issues.  I just did my update today.  And now, while it shows the correct formatting on the home tab's apply layout button, when you click on the correct format nothing changes on the slide.  It stays with the formatting of a big red box with a silver border.  See picture attached.  

What should I do? It sounds like you all think this should be fixed.

Hi Jill,

I'm sorry to hear you're still having issues! I've created a support case on your behalf and would like to have our team review your file and provide next steps if you're comfortable sharing it.

If so, please using your personal upload link here, and we'll get back to you after testing!