Content Library not loading.

I am currently having this issue.  I used to get it often and it had been doing great for a while.  It is so frustrating.  There doesn't seem to be rhyme or reason -- yesterday they weren't loading, yesterday afternoon they were, this morning they aren't loading again.  

Still receiving notifications from this post so I had to come back and provide an update that may or may not shed some light and help someone.

When I'm working in the office at my company's facility, I still can't load any images. But, when I work from home, even logged onto the company's VPN, but with my own home internet, all images are available. So I'm guessing it's a firewall/ company restrictions thing (pardon me I'm not very tech-savvy in case I mess up the terms). But that has been my experience with this issue. 

Hi Sheri!

So sorry you're running into this issue with the Content Library! I've responded to your post in this discussion. We'll continue the conversation there so we have all of the information in one spot.

I am having the same issue. What was the final resolution - network endpoints or VPN tweak?

Hi Dion,

Thanks for following up and sharing that you're seeing this as well. If you've checked with your IT team that your endpoints have all been allowed, I recommend connecting with our support engineers to help figure out what other obstacles are getting in the way!

SUBMIT A CASE.

I'm glad to hear that you were able to get this resolved, Dion. I appreciate the update.

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Hi there

I am having the same issue. cannot get pics and illustrations on storyline. I will check with our IT department as well...but in the meantime, are there any other resolutions?

Hello Varsha, and welcome to E-Learning Heroes. 😊

The solution has been what you've seen here, so working with your IT team is a great call.

Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. Let me know if you have any questions. I'm happy to help!

Thanks for chiming in with your experience, Jenny. I appreciate your sharing.

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Varsha,

If you still run into an issue after following the steps shared, please contact our support team directly.

Hi, it seems the problem is back. I was able to retrieve the photos from the content library yesterday. Icons works fine.