Content Library not loading

The Content Library in Articulate Storyline is not working. All the images load as exclamation marks. I've seen this reported elsewhere in other historical threads, but I don't see how to resolve it. I have the latest version of Articulate Storyline and Articulate 360 installed. When I try to insert one of the files even though I can't see them, I get an error message that says "The selected illustrations were not downloaded successfully. Please check your connection to Articulate 360 and try again." But my connection seems fine. Please help!

3 Replies
Leslie McKerchie

Hello Meril and welcome to E-Learning Heroes 😊

Thanks for reaching out and describing what you are seeing when accessing the content library.

Please ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.

Let me know if you have any questions. I'm happy to help!