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I am very new to e-learning and LMSs. I have created a course and published it to our LMS; however whenever a learner leaves mid-course, it always resumes at a previously reviewed section way earlier in the course, and it doesn't register that they have actually reviewed the content beyond this, making them have to do it all over again. I have been working with the LMS vendors and they have said it's a fault with the Storyline content and I have no idea what I've done for this to happen.
Any help would be appreciated! (Bear in mind I am a complete novice and struggle with all the jargon)
Another thing you can check is how you are tracking the course. If you are using number of slides viewed, and the user is already past that point, the courses will resume to that point.
The checkbox for ignoring cookies was checked and I'm tracking the course with a quiz.
I made a few changes when I re-published it: 1) Set resume to "always" rather than "prompting" and for whatever reason this seems to have worked. I've also noticed that there are a number of slides that have many layers and if a learner stops part-way through one slide with lots of layers, it will resume at the beginning of that slide. Obviously learners won't know that they are still on the same slide, so I need to separate out the long slides.
Glad you found a workaround. You could always test the course in the SCORM Cloud to see if the behavior is the same to rule out if this is a LMS specific issue.
Hi, I'm having this issue on a course that is built in AS360. Resuming is fine up until the 6th scene but after this, the user is always returned to slide 6.10. I've tested in SCORM Cloud and I get the same behaviour. Any ideas? It is published as SCORM 1.2. I am aware of an issue with exceeding SCORM suspend data limits. Could it be this? I haven't tried publishing it in SCORM 2004 4th Ed yet as I'd rather keep it in 1.2 if possible. The data limits article mentions disabling the resume feature in SL. How do I do this please?
We're happy to help! It's difficult to confirm if exceeding SCORM suspend data limits is the culprit here without testing the file. With your permission, I'd like our Support Engineers to work with you directly in a support case. You can upload your .story file to help them begin testing as soon as possible.
I am in the same situation with one of our top clients. The courses are big ranging from 70 pages to 150 pages but I have the same exact issue. After a certain page is reached in the module it just resumes to the same page. The client want to go live ASAP and it is putting a lot of stress on me. The only way I can think of is breaking down the modules into smaller chunks but the client will not accept that as a solution
Can someone please get in touch with me to provide a workaround to this issue
It sounds like you may be reaching the SCORM Suspend Data Limits. If you're publishing the course using SCORM 1.2, I'd recommend using SCORM 2004, 3rd or 4th Edition.
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Hi
\n
I am very new to e-learning and LMSs. I have created a course and published it to our LMS; however whenever a learner leaves mid-course, it always resumes at a previously reviewed section way earlier in the course, and it doesn't register that they have actually reviewed the content beyond this, making them have to do it all over again. I have been working with the LMS vendors and they have said it's a fault with the Storyline content and I have no idea what I've done for this to happen.
\n
Any help would be appreciated! (Bear in mind I am a complete novice and struggle with all the jargon)
","body@stringLength":"677","rawBody":"
Hi
\n
I am very new to e-learning and LMSs. I have created a course and published it to our LMS; however whenever a learner leaves mid-course, it always resumes at a previously reviewed section way earlier in the course, and it doesn't register that they have actually reviewed the content beyond this, making them have to do it all over again. I have been working with the LMS vendors and they have said it's a fault with the Storyline content and I have no idea what I've done for this to happen.
\n
Any help would be appreciated! (Bear in mind I am a complete novice and struggle with all the jargon)
","kudosSumWeight":0,"postTime":"2014-12-10T13:59:41.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:476411_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":136},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi \n I am very new to e-learning and LMSs. I have created a course and published it to our LMS; however whenever a learner leaves mid-course, it always resumes at a previously reviewed section ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDEy","node":{"__ref":"ForumReplyMessage:message:476412"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDEz","node":{"__ref":"ForumReplyMessage:message:476413"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDE0","node":{"__ref":"ForumReplyMessage:message:476414"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDE1","node":{"__ref":"ForumReplyMessage:message:476415"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDE2","node":{"__ref":"ForumReplyMessage:message:476416"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDE3","node":{"__ref":"ForumReplyMessage:message:476417"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDE5","node":{"__ref":"ForumReplyMessage:message:476419"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw0NzY0MTIsNDc2NDIw","node":{"__ref":"ForumReplyMessage:message:476420"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:476411":{"__typename":"Conversation","id":"conversation:476411","solved":false,"topic":{"__ref":"ForumTopicMessage:message:476411"},"lastPostingActivityTime":"2021-07-28T06:06:39.000-07:00","lastPostTime":"2021-07-28T06:06:39.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:476411":{"__typename":"ModerationData","id":"moderation_data:476411","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:476411_1":{"__typename":"Revision","id":"revision:476411_1","lastEditTime":"2014-12-10T13:59:41.000-08:00"},"CachedAsset:theme:customTheme1-1742807048432":{"__typename":"CachedAsset","id":"theme:customTheme1-1742807048432","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Course does not resume where the learner left off","moderationData":{"__ref":"ModerationData:moderation_data:476412"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:476412_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:226987":{"__typename":"User","id":"user:226987","uid":226987,"login":"EmilyBurnett","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-08-24T23:27:56.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0|3ba7a640-1f41-0132-1caf-22000b2f96a1"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:226987"},"ModerationData:moderation_data:476413":{"__typename":"ModerationData","id":"moderation_data:476413","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:476413":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:226987"},"id":"message:476413","revisionNum":1,"uid":476413,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:476411"},"conversation":{"__ref":"Conversation:conversation:476411"},"subject":"Re: Course does not resume where the learner left off","moderationData":{"__ref":"ModerationData:moderation_data:476413"},"body":"
Hello Kristy!
\n
Another thing you can check is how you are tracking the course. If you are using number of slides viewed, and the user is already past that point, the courses will resume to that point.
Another thing you can check is how you are tracking the course. If you are using number of slides viewed, and the user is already past that point, the courses will resume to that point.
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HI,
\n
The checkbox for ignoring cookies was checked and I'm tracking the course with a quiz.
\n
I made a few changes when I re-published it: 1) Set resume to \"always\" rather than \"prompting\" and for whatever reason this seems to have worked. I've also noticed that there are a number of slides that have many layers and if a learner stops part-way through one slide with lots of layers, it will resume at the beginning of that slide. Obviously learners won't know that they are still on the same slide, so I need to separate out the long slides.
The checkbox for ignoring cookies was checked and I'm tracking the course with a quiz.
\n
I made a few changes when I re-published it: 1) Set resume to \"always\" rather than \"prompting\" and for whatever reason this seems to have worked. I've also noticed that there are a number of slides that have many layers and if a learner stops part-way through one slide with lots of layers, it will resume at the beginning of that slide. Obviously learners won't know that they are still on the same slide, so I need to separate out the long slides.
\n
Thanks for the responses.
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Hello Kristy!
\n
Glad you found a workaround. You could always test the course in the SCORM Cloud to see if the behavior is the same to rule out if this is a LMS specific issue.
Glad you found a workaround. You could always test the course in the SCORM Cloud to see if the behavior is the same to rule out if this is a LMS specific issue.
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Hi, I'm having this issue on a course that is built in AS360. Resuming is fine up until the 6th scene but after this, the user is always returned to slide 6.10. I've tested in SCORM Cloud and I get the same behaviour. Any ideas? It is published as SCORM 1.2. I am aware of an issue with exceeding SCORM suspend data limits. Could it be this? I haven't tried publishing it in SCORM 2004 4th Ed yet as I'd rather keep it in 1.2 if possible. The data limits article mentions disabling the resume feature in SL. How do I do this please?
Hi, I'm having this issue on a course that is built in AS360. Resuming is fine up until the 6th scene but after this, the user is always returned to slide 6.10. I've tested in SCORM Cloud and I get the same behaviour. Any ideas? It is published as SCORM 1.2. I am aware of an issue with exceeding SCORM suspend data limits. Could it be this? I haven't tried publishing it in SCORM 2004 4th Ed yet as I'd rather keep it in 1.2 if possible. The data limits article mentions disabling the resume feature in SL. How do I do this please?
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Hello Dean!
\n
We're happy to help! It's difficult to confirm if exceeding SCORM suspend data limits is the culprit here without testing the file. With your permission, I'd like our Support Engineers to work with you directly in a support case. You can upload your .story file to help them begin testing as soon as possible.
We're happy to help! It's difficult to confirm if exceeding SCORM suspend data limits is the culprit here without testing the file. With your permission, I'd like our Support Engineers to work with you directly in a support case. You can upload your .story file to help them begin testing as soon as possible.
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Hi Lauren,
\n
I am in the same situation with one of our top clients. The courses are big ranging from 70 pages to 150 pages but I have the same exact issue. After a certain page is reached in the module it just resumes to the same page. The client want to go live ASAP and it is putting a lot of stress on me. The only way I can think of is breaking down the modules into smaller chunks but the client will not accept that as a solution
\n
Can someone please get in touch with me to provide a workaround to this issue
I am in the same situation with one of our top clients. The courses are big ranging from 70 pages to 150 pages but I have the same exact issue. After a certain page is reached in the module it just resumes to the same page. The client want to go live ASAP and it is putting a lot of stress on me. The only way I can think of is breaking down the modules into smaller chunks but the client will not accept that as a solution
\n
Can someone please get in touch with me to provide a workaround to this issue
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Hi G!
\n
It sounds like you may be reaching the SCORM Suspend Data Limits. If you're publishing the course using SCORM 1.2, I'd recommend using SCORM 2004, 3rd or 4th Edition.
It sounds like you may be reaching the SCORM Suspend Data Limits. If you're publishing the course using SCORM 1.2, I'd recommend using SCORM 2004, 3rd or 4th Edition.
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Thanks for your reply Leslie. I have spoken to Cleo from the support team and he has given me few hints. Hopefully it will work
Thanks for your reply Leslie. I have spoken to Cleo from the support team and he has given me few hints. Hopefully it will work
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