Course does not resume where the learner left off

I would begin by double-checking that in the Player Properties, the option 'When running in LMS, ignore Flash cookie' is checked. See some info about this here: https://community.articulate.com/series/5/articles/changing-the-player-s-resume-behavior  

Hello Kristy!

Another thing you can check is how you are tracking the course. If you are using number of slides viewed, and the user is already past that point, the courses will resume to that point.

HI,

The checkbox for ignoring cookies was checked and I'm tracking the course with a quiz.

I made a few changes when I re-published it: 1) Set resume to "always" rather than "prompting" and for whatever reason this seems to have worked. I've also noticed that there are a number of slides that have many layers and if a learner stops part-way through one slide with lots of layers, it will resume at the beginning of that slide. Obviously learners won't know that they are still on the same slide, so I need to separate out the long slides.

Thanks for the responses.

Hello Kristy!

Glad you found a workaround. You could always test the course in the SCORM Cloud to see if the behavior is the same to rule out if this is a LMS specific issue.

Hi, I'm having this issue on a course that is built in AS360. Resuming is fine up until the 6th scene but after this, the user is always returned to slide 6.10. I've tested in SCORM Cloud and I get the same behaviour. Any ideas? It is published as SCORM 1.2. I am aware of an issue with exceeding SCORM suspend data limits. Could it be this? I haven't tried publishing it in SCORM 2004 4th Ed yet as I'd rather keep it in 1.2 if possible. The data limits article mentions disabling the resume feature in SL. How do I do this please?

Hello Dean!

We're happy to help! It's difficult to confirm if exceeding SCORM suspend data limits is the culprit here without testing the file. With your permission, I'd like our Support Engineers to work with you directly in a support case. You can upload your .story file to help them begin testing as soon as possible.

Hi G!

It sounds like you may be reaching the SCORM Suspend Data Limits. If you're publishing the course using SCORM 1.2, I'd recommend using SCORM 2004, 3rd or 4th Edition.

Storyline: Exceeding SCORM Suspend Data Limits

Thanks for your reply Leslie. I have spoken to Cleo from the support team and he has given me few hints. Hopefully it will work