Forum Discussion
Course freezes randomly
Hi! Anyone has ever had courses freezing at random points (different for everyone) and not at the same time, most commonly when a video plays, but not always on the same slides. The course have a nu...
Hi Steven,
Thank you.
I'm working locally, naming the project without spaces, and I also tried the LMS debugging troubleshoot when exporting SCORM.
The freezing occurs regarding the browser used (we tried with all and incognito, also tried to delete cookies etc.) in review 360.
I have to double-check if I can send the project and open a support case.
Thanks, Chiara
Hi Chiara,
Thanks for the additional information. If the freezing mostly happens on slides with videos, you can try re-encoding your videos to see if this will help address the behavior. You can use a tool called Handbrake for this, and you can check out this video to learn how to use it to re-encode your videos.
