Forum Discussion
Course freezes randomly
Hi! Anyone has ever had courses freezing at random points (different for everyone) and not at the same time, most commonly when a video plays, but not always on the same slides. The course have a nu...
Hi, Chiara!
Please let us know if re-encoding the videos makes a difference! I know you mentioned you had to check on whether you can share your file in a support case. Just a quick note that anything you share with our team in a case is kept confidential. We regularly remove user files from our systems, and we're also happy to sign an NDA upon request.
If you have other questions about our Privacy and security policies, please take a look at our Trust Center!
