Forum Discussion
Course Resume visits already viewed content
Hello, I can't find this exact scenario in any of the forums so I'm hoping for some guidance.
Issue: The first time a learner goes through the course, if they stop part-way through and come back to resume the course later, they are prompted to Resume, but it takes them back into a quiz slide they have already completed.
What I have checked:
- This occurs the first time the learner is navigating the course. This is not the use-case where a learner has completed the course, and is revisiting to review it.
- Player Settings are set as 'Resume On Restart: Prompt to resume'
- All individual slides are set to 'Player features: Player defaults'
- All individual slides are set to 'When revisiting: Automatically decide' - or - 'Reset to initial state' when I have hover states of 'Visited' or there's an embedded video that needs to play.
More details:
- I am in SCORM 1.2 format
- BRIDGE is the LMS I am using
- Course design: There is a main menu with 9 different tiles for the learner to click on to review each in more detail. Each tile leads to a different Section which includes a quiz in that same section (quizes are not broken out as different Sections).
Hi everyone!
Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where an object's state will not be saved or remembered after clicking to show layer when a course is relaunched and the player Resume property is set to “Prompt to resume” or “Always resume”.
To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.
Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.
Hi John,
Thanks for reaching out. I do not have a resolution to share with you regarding Wendy's issue above. A bug report was filed, but it was related to states and layers, and it sounds like you are running into a different issue.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi everyone!
Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where an object's state will not be saved or remembered after clicking to show layer when a course is relaunched and the player Resume property is set to “Prompt to resume” or “Always resume”.
To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.
Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.
