Forum Discussion

CharlieLe's avatar
CharlieLe
Community Member
2 years ago

Course taking forever to load because of captions

We have a large course that has captions. But it's pre-loading all of the captions, over 200 of them at the beginning and it's taking minutes for the course to load before the user can view it.

 

Is there a way to have it load only the required captions.js for a slide or to load them in chunks instead of all at once? I saw one other user having this issue and they were able to combine all of the captions using a custom script, but unfortunately they never ended up sharing the script. 

 

Thanks for any assistance! 

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Charlie,

    I see that you’ve reached out to our Support Engineers and are working with my teammate, Cleo. You’re in great hands! We’ll continue the conversation in your support case.

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    perhaps upgrade your LMS server from HTTP/1.1* to HTTP/2 it's much faster for multiple small files

    https://evertpot.com/h2-parallelism/

    *there is a browser limit for 6 simultaneous connections - as you can see in your screenshot

    UPDATE: Scorm Cloud is using HTTP/2 - so you can test, if this solves your loading problem

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