Forum Discussion
Crashing
Hi all -
I'm here for a client of mine. End user installed a few Microsoft patches this morning and now Storyline won't run. It loads, you can see previews, but then just shuts down. I did uninst...
Hello lance!
Sorry to hear you are having trouble after updating Windows.
I have a few additional questions in order to better assist you:
- Are you using Storyline 3 or Storyline 360?
- If you are using Storyline 360, are you signed into https://360.articulate.com/?
- On your desktop app, are you able to see any updates available to the Articulate 360 application?
Here is an image for reference:
If you are still not having luck, I'd recommend reinstalling the Articulate 360 Desktop App. This link includes step-by-step instructions.
I hope this helps!
