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Hello Pedro!

I'm not familiar with this issue with courses hosted in Moodle. Have you tried testing your course in SCORM cloud to see if the files still can't be downloaded?

If the course works in SCORM cloud, I'd recommend reaching out to Moodle to see if they've seen a similar issue before. If the files still can't be downloaded when testing your course in another LMS environment, you can reach out to our Support Engineers in a support case for additional troubleshooting.