Forum Discussion
Desktop Apps Not Showing in Articulate Menu
I have tried troubleshooting with my IT team, and they're telling me this is an Articulate issue. I do not have the current versions of Articulate or Storyline, and as of about two weeks ago, my desktop apps are invisible within the menu. I have a snip attached here for reference.
The support content I have found on here assumes the desktop apps show, so I need some additional help. I have tried the Articulate Installer a couple of times and it reads successful but the menu doesn't change. Thank you!
This may not be what you want, but I start SL from a shortcut that launches it directly. I don't use the desktop app to launch. SL installed to this location. "C:\Program Files (x86)\Articulate\360\Storyline\Storyline.exe"
Im having this too, i cannot install any apps!!
This is a fresh install!
Hi Luke, and thanks for reaching out!
I'm sorry to hear that you're experiencing this issue when trying to install the desktop app, but I'm happy to help troubleshoot! Have you tried the steps listed in this article?
Please let me know if this helps. If not, I'm happy to work with you to get this resolved!
I have, when re installing articulate 360 i get this.
Its just stuck there.
Hello Luke,
Based on the screenshot, it looks like the installation might be running into permissions issues. Have you tried running the installation as an administrator to see if this helps? If you're not an administrator on your machine, you may need to ask for assistance from your IT staff to perform the installation under admin rights.
If you are already an administrator on your computer, you can reinstall Articulate 360 from scratch to make sure that everything is installed properly. Here's how:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
If the issue persists, you can open a case with our support team here so we can take a closer look at what's happening.
