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AngeliqueHB's avatar
AngeliqueHB
Community Member
8 months ago

Does RISE automatically fade up from black on mp4 video even when it doesn't start in black?

Hello.  I am trying to get around the fact that RISE doesn't allow a thumbnail to a video to display without bringing the video into replay and adding a image as the first frame.   To combat this, ...
advice
rise 360
AngeliqueHB's avatar
AngeliqueHB
Community Member
8 months ago

Thank you so much Steven!  I guess I just had to ask the question!  For some reason now I can get it to work showing the first frame of the video with the black play button as you stated.  I have no idea why I couldn't get this to work before, but now it seems to be working fine.  So moving forward, if I edit my videos to start as a first frame of video with no fade up from black, the thumbnail that RISE is expected to show is the first frame of video?  Is that your understanding as well?  Thanks again for your help and letting me know how it is supposed to behave so I can persevere!  

StevenBenassi's avatar
StevenBenassi
Staff
8 months ago

Hi AngeliqueHB!

You're welcome, thanks for following up!

Glad to hear your issue has been resolved. Also, yes, the scenario you've described is correct. Rise 360 displays the first frame of a video by default. If you'd rather display a different image, video editing tools like Replay 360 can help with that.

  1. Take a screenshot of the video frame of your choice.
  2. Add the screenshot to the first frame of your video.
  3. Re-upload the video back into Rise 360.

 

However, to help streamline this process, we are tracking a feature request in Rise to support custom thumbnails for videos. I've included your voice in that request! We'll be sure to update you if this enhancement makes it to our product roadmap.

Have a great rest of your week!