Forum Discussion

KelvinSprague's avatar
KelvinSprague
Community Member
7 months ago

Drag and Drop - Video Playback Error

Hi All, I have an issue with a slide I created when sent and uploaded to the clients LMS, SkillGate - Academy10. It plays perfectly on laptops & iPhones, but on their Samsung devices (given to all...
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storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
7 months ago

Hi KelvinSprague​!

Sorry to hear you and your learners have run into this setback, with a Drag-and-Drop design in Storyline!

Thank you for sharing your .story file. It's possible the playback issues you've reported could be related to SkillGate LMS, or a hardware limitation of the device being used by the learners.

Regarding the LMS:

After publishing your .story file for LMS, I tested the playback with SCORM Cloud but could not observe issues or lag with the videos from the Slide. If you haven't done so already, I suggest connecting with your LMS administrator to see if any configurations can be made within the LMS environment.

Regarding Mobile Device Hardware:

A noticeable delay in playback and syncing between audio and video may point to: 

  • Hardware decoding limits on the A34 5G.
  • Videos not being preloaded or optimized for mobile streaming.
  • Possible use of higher bitrate MP4s that are too large for seamless mobile playback.

 

To address this, we recommend a tool called Handbrake that can be used to re-encode videos for more compatible mobile playback. Handbrake can help you to:

  • Target a bitrate between 1500–2500 kbps.
  • Limit resolution to 720p if possible, for better performance.
  • Set a "Web optimized" flag, to help with buffering.

 

I'll also open the floor to our community, who may be able to share additional insight and suggestions!

KelvinSprague's avatar
KelvinSprague
Community Member
7 months ago

The LMS provider are not too helpful, they tend to just blame the files provided. I am fully aware of Handbrake and I already utilise it to optimise all of the videos.

I think it may well be specific to the hardware, however that doesn't help me much as they have provided this phone to a few thousand staff and it's not going to change on my say so. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi KelvinSprague​!

    Thank you for following up!

    The design you've provided shares some similarities with a Storyline bug we are currently tracking. The bug is specific to Android hardware, and causes erratic playback of media from Layers on Drag-and-Drop Slides in Storyline. I'd like our senior support engineers to have a closer look at your issue, so I've opened a support case on your behalf.

    They should be following up with you via e-mail, shortly!