Forum Discussion

DavidStafford-2's avatar
DavidStafford-2
Community Member
2 years ago

Embedded Online pdfs displaying inconsistently in Rise block

Hi there,  I notice with an embedded online pdf in a Rise block, sometimes it will display, other times it won't. This is unhelpful to the students. Is there some way I can mitigate this? I know I...
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JulesPasley's avatar
JulesPasley
Community Member
2 years ago

I'm having this issue, too. I can confirm it is inconsistent, it happens on multiple browsers and devices, and none of the following approaches seem to help:

  • Using the direct URL
  • Using an iframe wrapper
  • Using Kendal's cheat (above)

Until there's a fix, I've just added a button link directly above the embed directing learners to the page if it doesn't display. It disrupts the flow of the lesson page, but is the best alternative I have for now. Looking forward to a fix!

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Jules,

    Thanks for reaching out and I'm sorry to hear you're experiencing this issue. Although you've come up with a workaround, I've opened a support case on your behalf so we can take a closer look at what's going on. You'll be hearing from one of our Support Engineers soon via email!

    • EmilyStrickl371's avatar
      EmilyStrickl371
      Community Member
      2 years ago

      Hi :) Has there been a resolution to this issue yet? I also have a need to display a pdf within a course so that learners can read and accept a policy. It's been an ongoing issue for years and I'd love to see this resolved. Thanks, Emily

      • JulesPasley's avatar
        JulesPasley
        Community Member
        2 years ago

        No resolution yet for me. But they have been working on it. Crossing fingers!