Forum Discussion
Embedded YouTube Videos
Hello,
We are having issues with embedded videos in Rise 360 courses specifically when the SCORM package is uploaded to the Brightspace New Content Experience (NCE).
What we have discovered is that Rise uses Embedly instead of the YouTube generated embed code. This is causing the videos not to play in Brightspace NCE. Is there any way to fix this?
Also, when I opened up the zip folder, I found an mp4 copy of the video in the content folder. That seems to be the opposite of embedding and could violate copyright in some situations.
Looking for support with both questions.
3 Replies
Hi sherrif,
Thanks for taking the time to outline what you’re seeing. I can understand why both of these behaviors would raise questions, especially when things aren’t working as expected in your LMS.
Regarding the playback issue in Brightspace NCE, you’re correct that Rise 360 uses Embedly as part of its secure embedding method for external web content. This allows Rise to safely display third-party content like YouTube videos. However, in some LMS environments, especially with newer content experiences or stricter security settings, embedded third-party content can be blocked or restricted. This is often related to how the LMS handles iframes, external domains, or cross-domain security policies.
If you haven’t already, it’s worth checking with your Brightspace administrator to see whether external embedded content is restricted in NCE, or whether specific domain allowlist settings need to include YouTube and related services. Testing the course in a different Brightspace experience or environment can also help confirm whether this is LMS-specific behavior.
As for the MP4 file you noticed in the published output, Rise does not download and re-host YouTube videos when you use an Embed block. Embedded videos remain hosted on YouTube. The presence of an MP4 in the output typically indicates that a video was uploaded directly to the course using a Video block at some point, or that media assets were included during development. It does not mean that Rise is converting embedded YouTube videos into locally hosted copies.
If you’re open to it, you’re welcome to share a copy of the Rise course with our Support team so we can take a closer look at how the video ended up in the published output. You can open a support case here, and we’ll be happy to investigate further with you.
We’re glad to dig into this and make sure you feel confident about both the playback behavior and the copyright implications.
Hello, Here's what I've figured out:
- Brightspace Classic Content Experience
- YouTube video in Rise course plays as expected
- Brightspace New Content Experience
- YouTube video does NOT play if using Embedded Player
- YouTube video will play if SCORM is opened in a new window
It doesn't seem to be an LMS-specific behaviour.
On the mp4 note, I have figured it out. The video was incorrectly added to the Rise course.
Hi sherrif,
Thanks for following up and sharing the additional feedback.
Based on what you've described, this behavior appears to be related to how Brightspace's New Content Experience renders SCORM content, rather than an issue with the Rise course itself. The key indicators being:
- The video plays in Brightspace Classic.
- The video plays in NCE when launched in a new window.
- The video only fails when viewed directly within the NCE embedded player.
It sounds like the course works in one LMS view and in a new window, but fails only within a specific LMS experience. Typically, this points to security restrictions, or player configurations with the LMS.
I suggest testing the SCORM package in a completely neutral LMS environment, such as SCORM Cloud. If everything plays correctly there, it helps confirm the Rise output is functioning properly and the issue is related to how Brightspace NCE is rendering the content. However, if it does not work in SCORM Cloud, we're happy to investigate further through a support case.
Let me know how it goes!
- Brightspace Classic Content Experience
