Forum Discussion
ERROR: Being used by another process
My files every now and they pop up with the error:
"the file XXXX' is being used by another process or you do not have the proper security permissions to access this resource"
Our IT Dept spent ...
Hi all!
I ran into this situation with a customer and luckily we were able to solve the issue.
This is what worked:
- Find the project in File Explorer.
- Copy the project. Right-click and click "copy" in the dropdown.
- Go to your "Documents" folder and create a new folder.
- Paste the project into the new folder.
- Open Storyline, and open the project.
Keep me posted!
This does NOT fix the root problem. The original file is still not openable. All this does is create a copy of the original so you can work on it on your local machine. The problem with this approach is if you work on a network drive as I do with multiple people working on the same file, you run the risk of overwriting people's changes.
This problem is extremely frustrating and it has been going on for more than 2 years now. When will the folks at Articulate find a solution?
