Error importing audio files

Hello Allen and welcome to E-Learning Heroes :)

Sorry to hear that you ran into an issue with this as well, but thank you for chiming in and sharing your solution. That could certainly be helpful to someone in the future.

I know this post is old but I was having the same issue today.  I use a Mac with Parallels.  Anyway I tried all the suggestions here and still couldn't get it to work.  After doing some troubleshooting and trial and errors I figured out that Storyline does not like subfolders, I had created a folder for my project, then within that folder I had sub-folders for my elements (images, audio, music, documents etc)  Anyway, I edited my audio files which were in the "Audio" folder, then I created a sub-folder under "Audio" for my edited files.  Before it gets more confusing this was my folder structure:   Project/Audio/Edited Audio/.  I moved my audio files out of the subfolders and just placed them in the Project folder, and that fixed it!  I hope it makes sense to you all.

Good find Victor. I appreciate you popping in to share with the community.

Hi all. I am getting the same error and copying the files to the project folder and imported the clips and still got the same error. 

Same error when I try to import clips to Media Library too.

Help, please?

Hi Lauren,

I have solved the problem of importing mp3 audio files into Storyline 360 by deleting the additional files that I was given with the mp3 files... these additional files were copies of the mp3 files but prefixed with <Period><Underscore> and when I deleted them from the Projects folder the mp3 files inserted as expected. I had tried all the other fixes offered here over the years and nothing was working.

Thank you for your message.

I am unsure whether it was because the files were provided to me through MS Teams? But I imagine this could happen even from a flash drive...

I have attached a screen shot of the files provided to me.

Hi Janine and welcome to E-Learning Heroes. 😊

So glad to hear that you were able to get to the bottom of the issue. I appreciate you popping in to share an update.

We do recommend working with local files, typically on your C: Drive.

If you share audio files through MS Teams, does it create multiple copies or different formats? I'm not familiar with that behavior, but I'm making a mental note.

Hello, I am getting this same issue, and have tried all the fixes suggested but to no avail. Has there been any further findings on this? 
My audio is exported from PPT - is this a known issue? 

I am also working in Parallels in a Mac if that is an issues?

Hi Helen,

There were a few things I had to do to get the mp3 files to import:

* Ensure that only mp3 files were copied from source - not additional files with prefixes added as I said above (<Period><Underscore>) - my voice over artist isn't sure why the files ended up existing but deleting them contributed to solution

* Project and Mp3 files had to be in C:\Users\<user>\Documents\My Articulate Projects

* Filenames had to be short (I used no more than 15 characters)

Hope this solves it for you.

Janine (Nina) Gee

Hi, Helen.

Thank you for reaching out! I see that Nina gave you some suggestions to try (thank you, Nina!).

If you are still having issues importing audio files to Storyline after trying the suggestions in this discussion, I'd recommend connecting with a support engineer through a case. 

I am getting the error today trying to import .wav and .mp3 files.  It worked two weeks ago. I did the current update yesterday.  Did something change?