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Hello Aaron and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you have a client experiencing the same error.

I took a look at the case I worked on with Cindy and we learned that her client already had an Articulate ID and password, which is why they were getting an error when creating an account.

I'd be happy to help you as well and check if your client has a login as well. Please share their email with me privately here to get started.