Forum Discussion

PaulaNeuman's avatar
PaulaNeuman
Community Member
7 months ago

Strange Error message

I am working on a new Rise 360 course without any collaborators. The course includes some embedded videos. When I reorder the lessons I get the attached message. This has happened 2x in this course. I have never had that message before.  Any explanation? When I refresh the course works but can anyone explain why I get this message.

rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    7 months ago

    Hi Paula,

    Happy to look into this for you!

    This is the first time I've heard of this issue, and I can see that none of our other users report similar behavior. Since the behavior appears to be isolated, would you mind making a Peek 360 recording so we can investigate what's happening? It would be helpful if you could attempt to replicate the behavior in a new Rise 360 course so we can follow along while watching the video. 

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