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VivienneDersin's avatar
VivienneDersin
Community Member
2 years ago

Error message when trying to insert media

Hi there! I am beginning a new project and any time I try to insert something: characters, animations, or videos, I am getting an error message to send a report. I only have a couple days to complete this and I need to insert media into the project. Please help! Thanks!

  • Hi Vivienne!

    Sorry to hear that you're receiving error messages when inserting media into your Storyline 360 course. I'd be happy to work with you to figure out what could be causing that!

    I had some follow-up questions first to help me get a better idea of your setup:

    If you would be willing to share the file here in the discussion or privately through a support case, I'd be happy to take a closer look and test the behavior on my end. We'll delete it from our system once troubleshooting is complete!