Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
We launched in Cornerstone this spring and ran a group of users through our new member orientation with nearly 30 modules and tests and had no issues. We made no updates to our content/quizzes before the next group launched a few weeks ago (after the last Cornerstone software release) and we are starting to get reports from students of the multiple select questions from Quizmaker not being properly scored. They basically have the correct answers but they aren't being recognized. We can't determine yet if its' because Articulate isn't tracking it correctly (thought it was working previously so that doesn't entirely make sense). The problem seems to be occurring with Firefox and it has been suggested it might be a security issues in Firefox. Since we changes nothing in our Articulate / Quizmaker files, we're struggling to find the source of the issue. We had one report of the problem about 2 weeks ago and then another one last night which we have been able to replicate in multiple quizzes today.
Anyone encountering this issue? Any thoughts or suggestions for troubleshooting. Would appreciate any insights.
Amy,
It's likely a browser or Cornerstone issue. We use Storyline, not Articulate Desktop and haven't had an issue with multiple select questions. If it is not happening to everyone, there is NOTHING wrong with your course. Here's what I would do to troubleshoot it:1. Ask anyone reporting a problem whether they are working on a PC or Mac, what browser they are using and version of the browser.
2. Test the course on SCORM Cloud -- https://scorm.com/scorm-solved/scorm-cloud-features/ (it's free for what you are doing) with all the browsers you are using (or know people are using) - IE, Chrome, Safari (if Mac), Firefox, etc. - because you can't test every single browser/version, try to find out first what those having an issue were using
a. If they all work on SCORM cloud, you know it is a Cornerstone issue and you have some leverage with them on it being a problem with how the course is running within Cornerstone
b. If you find the issue on SCORM cloud, you will know the browser(s) and versions where the issue is occurring
Best of luck ... these random issues are tough ones to troubleshoot and get resolution on!
