Forum Discussion
- MarkFloraCommunity Member
Was this ever resolved? Like the above post, in Chrome sometimes it closes sometimes it does not. Using modern in Storyline 360.
Hi Mark!
A few quick questions to make sure we provide up-to-date guidance:
- Which Storyline 360 update are you using?
- Are you publishing for Web or LMS?
- What version of Chrome are you using to view the content?
Plus, if it's possible to troubleshoot your file, we're happy to review it in a similar environment. Simply use this private case link.
In the interim, check out these reasons and solutions for when the exit course trigger doesn't work correctly:
- NevinDavieCommunity Member
Is this something to do with a recent update to Chrome and possibly other browsers? I have courses that were published years ago that have exit course triggers. They worked fine until recently. I'm not keen on changing files that have years of users' results against them.
Hi Design Team!
We don't see this bug in Storyline 360 (Build 3.51.24979.0), so it might be an issue within Chrome or other browsers. Is your course located in an LMS environment or web server? If it's in an LMS, I'd recommend troubleshooting your LMS with SCORM cloud to see if the behavior is different. If the Exit button works in SCORM cloud, then we'd recommend connecting with your LMS admin.
- NevinDavieCommunity Member
Hi Lauren. Am I correct in saying that with SCORM Cloud there's no option to launch a course in a new browser tab and you can only launch a course in a new window?
- sarahrydgrenCommunity Member
hi Becca (staff)
We had thought a solution would be removing the non working exit button and now we have assigned out the course to hundreds of staff.... and multiple people taking the training are not having it recorded that LMS is tracking they completed the course. Is an exit button necessary to cause LMS to record that the user has taken a course?
- RenGomezStaff
Hi Sarah,
Thanks for the follow-up! An "exit course" button isn't necessary for recording the completion of a course. As long as you have one of the tracking options set, the course will report it when that option is completed.
You can even choose multiple criteria, and the first one completed will be reported.
An exit course button shouldn't affect this as long as the tracking options are triggered first (for example, a Submit Results trigger occurring before the Exit course trigger).
It sounds like multiple users are running into issues having the course reported, so I recommend sharing your file with our support team to take a closer look and help troubleshoot!