Forum Discussion

TroyDunn's avatar
TroyDunn
Community Member
9 months ago

Expected Support Response Time

Our team has been trying to launch a new LMS using a Rise 360 course published to Reach 360 since last week. However, we have been unable to go live because of a server issue with Articulate.

Our project is in serious jeopardy right now but no one from their support team seems to be taking our issue seriously. We were told we could try not use a custom domain or redo our course work in another software.

Is this the same level of support other users experience? Should our team consider pivoting now, or keep waiting?

 

Rise 360
  • PhilFoss's avatar
    PhilFoss
    Community Member
    9 months ago

    I've never used Reach 360, but I have connected a custom domain name to a full-featured LMS (Absorb) it sounds like this might not be a feature of Reach.

  • KarlMuller's avatar
    KarlMuller
    Community Member
    9 months ago

    Hi Troy,

    If you already have a LMS, why are you publishing your Rise course to Review 360 and not directly to the LMS?

  • Mike_Marcos's avatar
    Mike_Marcos
    Staff
    9 months ago

    Hello Troy, 

    Are you experiencing a different issue other than the CORS issue our support team is aware of? I believe they sent you an update that the affected course should be working. If there is something else please let me know. 

  • TroyDunn's avatar
    TroyDunn
    Community Member
    9 months ago

    Thank you, the CORS error was resolved by the Articulate team. 

    Reach 360 is the lightweight LMS we're using. It offers the option to use a custom domain but the Articulate servers weren't configured to handle them, until Tuesday. All good now.

    Thank you all for the follow up. 

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