TroyDunn
10 months agoCommunity Member
Expected Support Response Time
Our team has been trying to launch a new LMS using a Rise 360 course published to Reach 360 since last week. However, we have been unable to go live because of a server issue with Articulate.
Our project is in serious jeopardy right now but no one from their support team seems to be taking our issue seriously. We were told we could try not use a custom domain or redo our course work in another software.
Is this the same level of support other users experience? Should our team consider pivoting now, or keep waiting?