Forum Discussion
Experiencing Lag time issues with Storyline 360
I've been experiencing lag time when moving objects and shapes around on the slide. Objects do not move with the cursor when I click on them. There is a lag of about 3-5 seconds before the object shows up where I dropped it. I just upgraded my RAM from 8 to 16, but only noticed a slight improvement. Additionally I've been saving my project to the harddrive to combat any cloud issues but there is no improvement. Suggestions? Help?
Richard,
- Do you have a large image in the background on the slide?
- Are the drag items high-resolution photos that have been cropped down?
If you can share the .story file, it will make troubleshooting this easier. But check the first two items to see if the lag goes away.
Richard
I figured out the problem and it might be useful information for other users. I was creating a background using multiple characters (8 to be exact). Once I turned them off using Show/Hide the lag time stopped.
Richard
Hi Richard,
Thanks for sharing what fixed the issue for you! Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
Thank you. I used the edit function to remove my contact info.
