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GarrisonWilliam's avatar
GarrisonWilliam
Community Member
2 years ago

Export using HLS streaming fails

I have two video-heavy courses that I cannot export with adaptive video streaming or HLS. I have found that adaptive streaming works for smaller projects but not on these larger courses.

  • Hello Garrison,

    Sorry to hear that you ran into this snag.

    For video related issues, one of the things we recommend for troubleshooting is to try re-encoding your videos using a different video profile to see if this helps. You can use a tool called Handbrake to re-encode your videos, and this video will show you how

    If the issue persists, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!