Forum Discussion
Exported Zip file won't extract
I am trying to export a Rise training to upload to Scorm 1.2. I am getting an error message "compressed folder is invalid".
This training is available in English and Spanish. The English version had no problems, but the Spanish version is throwing this error.
Please advise. Thank you!
Paige
Hi there, Paige! Can you try shortening the name of the zip file when you save it to your desktop?
Let me know if that doesn't help!
Thanks Crystal. I did try that and the file just keeps throwing the error in the screen shot I attached.
Hi Paige!
Would you mind sharing the zipped folder with our team so we can test it on our side?
You can send the file to us privately here, and we'll delete it as soon as we're done troubleshooting.
Thank you! I sent that last week. I appreciate your help.
Hi Paige!
Do you happen to have a case number? After submitting your file, you should have received a confirmation email from us with a case number. I'm not seeing it on my side, but I can double-check if you've got that number handy!
I did not receive a case number. Should I try re sending the zipped folder?
Hi there, Paige. I'm sorry for the bumps. I opened a priority support case for you, #1877694. You should have a confirmation email from support@ articulate.com. Please use the link in that email to send the zipped output again.
Let me know by replying here if you didn't receive the email!
Was this problem ever solved? I have a similar issue.
Hi Whitney! Thanks for opening a case and working through this issue with Robert. If you have any questions about what he has shared with you so far, please let me know!
