MatthewMason-e2
2 years agoCommunity Member
External files not working
Hi,
A client is having a major issue with published storyline files not displaying any files in the external files folder.
Getting the following error message:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>R1TRZTXP04Q1RV6J</RequestId>
<HostId>nMvJHzl7yg1E5U+iNTQsjvjIxIr/7n4yimQpnpWlmg6jiPpJteFam7+JAXfzgwe4gGbptVr2Qik=</HostId>
</Error>
The big query is what has caused this to happen now? The files were published as SCORM and uploaded between 6 and 18 months ago. Up until today, they had been working. Now they are not.
Is anyone else experiencing this? Any idea why this has happened now?