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KeairaStill-3bf's avatar
KeairaStill-3bf
Community Member
3 years ago

extra lines around SL blocks in Rise

Hello, 

Just recently (maybe last 2-3weeks) when I add SL blocks into rise they are coming in with extra lines. See attached image. The lines are not there in the SL file preview and -sometimes (maybe 5% of the time) go away on their own in Rise. Please help! I am trying to get some Rise module out the door to clients before the holiday. 

  • Hi Keaira!

    Thanks for reaching out! Sorry to hear about the extra lines in your SL blocks in Rise.

    Do you see these extra lines in other Storyline published outputs as well -- such as when the project is published to Review, Web or LMS?

    We'd like to look into this issue closely. Please create a case here, share a copy of your .STORY file, and our support team will reach out to you soon!

    Have a lovely day!