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KeairaStill-3bf's avatar
KeairaStill-3bf
Community Member
2 years ago

extra lines around SL blocks in Rise

Hello, 

Just recently (maybe last 2-3weeks) when I add SL blocks into rise they are coming in with extra lines. See attached image. The lines are not there in the SL file preview and -sometimes (maybe 5% of the time) go away on their own in Rise. Please help! I am trying to get some Rise module out the door to clients before the holiday. 

rise 360
  • GrenForonda's avatar
    GrenForonda
    Staff
    2 years ago

    Hi Keaira!

    Thanks for reaching out! Sorry to hear about the extra lines in your SL blocks in Rise.

    Do you see these extra lines in other Storyline published outputs as well -- such as when the project is published to Review, Web or LMS?

    We'd like to look into this issue closely. Please create a case here, share a copy of your .STORY file, and our support team will reach out to you soon!

    Have a lovely day!

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