Need to view your slide without selecting 'Preview' but the play button is grayed-out or disabled? Here's a quick fix (nothing official but it works): Click the 'Story View' tab at the top left of your slide screen Then, click back into your scene by clicking your 'Scene' tab For some reason this reactivates the slide play button. Hope this helps :-)

Hello Everyone! ✨ I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0). In this update, we have implemented a fix for: Timeline preview buttons weren't always clickable. As a first step, I recommend updating Storyline 360 to the latest version. Here's how: Update Authoring Apps If you have any questions, please let us know in this thread or privately in a support case. Have a great day!

FIX 4 U: Slide Play button Disabled (grayed-out)?

LeslieMcKerchie
Staff
8 years ago
Hi Marcos!

Sorry to hear that you ran into difficulty with this as well. Is it intermittent for you as it was for the users above?

Regarding importing your slides, the default is to add to the same scene as the file you are importing from, but you can change this if you wish.

You will see this on the bottom of the insert slides window:
KristenErwin-0a
Community Member
8 years ago
I have this problem all the time in 360! I just tried your suggestion to click over to Story View and then back and it worked! Also, sometimes if you click the zoom in button on the timeline the buttons will become active -- but that's about a 50/50 success rate.
JonSchiedermaye
Community Member
7 years ago
Workaround didn't work for me. Still grayed out. Preview works as expected...
JonSchiedermaye
Community Member
7 years ago
I wonder if this has anything to do with assets that have come from SL 3?
KathrynRady
Community Member
7 years ago
This stinks that this still happens at the end of year 2018...I still can't get mine to work. This software's quirks make creating these very frustrating.
- JonSchiedermaye
  Community Member
  7 years ago
  I found that I am able to re-enable the controls by clicking through the assets on the slide. There doesn't seem to be any logic to it, but if I select different layers in the timeline the controls at some point become enabled.
  
  EDIT: This isn't consistent as a fix. Right now, for example, nothing's working.
LeslieMcKerchie
Staff
7 years ago
Hello Jon and Kathryn,

Thanks for chiming in to share your experience with your timeline playback buttons.

It looks like this issue has been reported to our team. We have not been able to replicate the issue and as you're finding, workarounds found by folks are inconsistent as well.

Workaround:

Saving, closing SL and restarting

Switching between scenes and slides

I'll add this to our report as we track impacted users and if you find any consistency in recreating that would be especially helpful.

What operating system are you using?

Do you have more than one instance of Storyline open when experiencing this issue?
JonSchiedermaye
Community Member
7 years ago
Windows 10

SL 360 3.19.16600.0

1 instance of SL open

Happens intermittently, not consistent that I can tell.

Those workarounds also work most of the time. Restarting is not an automatic fix, but it usually helps kickstart a fix.
- KathrynRady
  Community Member
  7 years ago
  I have the exact same answers as John as below.
  
  Also, could anyone please tell me why an end point will get stuck and won’t be able to move? All of my audio, video, images etc. end several seconds before (at the same time as one another) but I cannot drag the end point to match them? This also happens sporadically, and I cannot find a solution or understand what causes it.
  
  Thank you!
  
  Sincerely,
  Kathryn
  
  Kathryn Rady
  Manager | Navigate
  484.383.0606 (o) | 860.836.5121 (m)
  krady@navigatecorp.com
  
  [Nav
  - LeslieMcKerchie
    Staff
    7 years ago
    Hey Kathryn,
    
    Thanks for letting me know the setup that you're using as well. I appreciate it.
    
    You mention an 'end point getting stuck'? Do you mean that the items on your timeline do not reach the end of your slide?
    
    What happens when you try to move the end of your timeline?
    
    Are you able to right-click and choose 'Show until End' on your items?
    
    Here's a brief demo:
- LeslieMcKerchie
  Staff
  7 years ago
  Thanks Jon. As I mentioned above, I've added this conversation to the report. I appreciate you sharing your thoughts on the workarounds as well.
AshleyT-Pollard
Staff
7 years ago
Hi Kathryn,

Is it a cue point that you've added that you can't move, or the end point of the timeline that you're unable to change? I haven't seen that, but I'd be happy to test your file and see if I can make changes to it. Upload here using the Add Attachment button.

Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
LeslieMcKerchie
Staff
5 years ago
Hi everyone,

Good news! We fixed the issue you reported where the:

Timeline preview buttons become disabled while working on a file

Be sure to install the latest Storyline 360 update to take advantage of all the recent features and fixes.

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help or you can always work directly with our support engineers here.
KatieRiggio
Staff
5 years ago
Hi Brett,

I appreciate you bringing this up, and I'm so sorry to hear that the problem resurfaced.

We'd love to lend a hand, so I've opened a case with our Support Engineers so we can sort this as quickly as possible. I'll follow along to update this discussion with what we discover!