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Blue_Kearsley's avatar
Blue_Kearsley
Community Member
4 hours ago

Font Issue in LMS

Hey folks, 

I've created my course in Rise with the 'Open Sans' font. I've published to SCORM 1.2 and when uploaded into our LMS (Litmos), the font is more like times new roman. This isn't happening on my devices, but my colleagues all see times new roman. They've cleared their caches, updated browsers to the latest version - and they see a totally different font to mine (which is odd). 

Is there any workaround? Or current bugs that may be causing this issue? It seems mine is the only device where it's not an issue. 

Thanks!

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Rise 360
  • BessCrawford's avatar
    BessCrawford
    Community Member
    42 minutes ago

    Hi, Blue (that's a lovely name). You probably already ruled these out, but I'm sharing just in case. You can test what you have in the SCORM cloud to find out if it's the file itself or the LMS, so that might be helpful.  

    My other thought would be to check that the LMS Lesson SCORM Information - Title and Identifier don't have any special characters in them. Also, when those fields don't match, we sometimes encounter issues. Because these two fields may be specific to just your course, it might make sense why everyone else's worked. 

    I also usually do some housekeeping like clearing my browser cache and make sure I'm using a current version of Storyline. We've had trouble with tables and GIFs, so I'd check those out. Removing those temporarily to see if it publishes might be useful.

    I have to troubleshoot ALL OF THE THINGS and have therefore been able to identify some common sticky points and common fixes. I hope these help. 

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