Hi there,
I'm running Storyline v3.31.19951.0.
Our project is using the font family Gustan. It displays correctly when editing the slides but when you preview the slide or the entire project it turns the text into random incoherent characters. On some slides there is a mix of text displaying as you'd expect and then the random characters, all of which are Gustan.
Use Modern Text is selected.
Can anyone help,
D
Hi Dan,
Thanks for contacting us to share what you are experiencing when previewing and publishing your course.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi there,
Sorry, I am not able to share my project file with you given the content
and organisation I work for. I'll have to stick with my workaround.
Thanks,
Dan
May I ask what the workaround is? I am facing this issue right now.
Hi Dan!
I completely understand that you can't share your file. If you can recreate the font issue in a sample course, we can test that file instead!
Hi Aarati,
The Gustan Thin option in the font family was the problem. I did a find replace font and changed it on one that looked similar, Gustan Light.
I didn't get to the bottom of the actual problem, but at least changing the font worked.
Cheers,
Dan
