Forum Discussion
Got an error: Unable to acquire LMS API
I tried to access the course on the LMS and this is the error I received:
"Error - Unable to acquire LMS API, content may not play properly and results may not be recorded."
Has any experienced this and what is your solution?
Thank you.
65 Replies
Hi Leslie,
Thanks for the response. I have not tested with SCORM Cloud. I will test with SCORM Cloud if the error becomes a common problem.
I do not think this is a Java issue since the error occurred on a mobile phone and immediately relaunching the course on the same phone was successful, but I will check with the LMS vendor.
At this point I think the error occurred because of a weak mobile connection. I am hoping there are some folks out there that have a solution to decreasing the error's occurrence, such as how to increase the number of times the course attempts to connect to the LMS before giving the error.
I am recently having users report this issue error message/api lms issue launching our Rise courses using Microsoft Edge browser and we have SuccessFactors LMS. I read about the top problems and one of the common issues in the article was the network connectivity so perhaps you are on to something, since a lot of our plants and warehouses have old networks and can get dropped frequently.
Got it. Thanks for the update Chris.
The intermittent issues are the toughest to get to the bottom of sometimes.
Hi Sandeep,
I have seen that error intermittently as well, and you'll see this discussion dates back some time. If you already looked at the "new window launch" method and had that disable, did you check into the initial response I shared:
If you receive an "Unable to acquire LMS API" error when launching Articulate content in your LMS, this may be caused by the version of Java that you have installed.
Some LMS’s use a Java API object to load content. Since content created in Articulate does not require Java, please do the following:
* Contact your LMS provider and ensure that your installed version of Java is compatible with the version of the LMS you are using.
* Ensure that you have published your content properly as described in the following article.Were you able to reload the course and have it work?
Hi Ashley,
We use SCORM Cloud for all our testing, and have the "Launch new player window" disabled already for all courses. We have seen this the last few days when testing on the iPad for different courses. We Publish in SCORM 1.2.
Melissa
Hi Melissa,
I'd love to have our team take a look! I'll start a support case for you so that you can upload the project file and include the link to the SCORM Cloud output.
Hi Ashley,
We are doing translation testing, so I can send you the link, but I will need to get the Storyline file from the vendor, since it's not the final file, we do not have them yet. We are having this issue in Chinese and also in German so far, and I have requested the Storyline files from the vendor and will send them shortly.
Thanks Melissa - I'll include that in the case I started for you, and our team will reach out soon to you directly via email to request files too.
Hi Ashley,
The zip file with the Storyline files is attached.
Thanks Melissa - I've passed it along to the team!
Any updates Ashley?
