Forum Discussion

NickClayton's avatar
NickClayton
Community Member
10 months ago

Graded Quiz and final result issues

  1. Hi All, wondering if someone can advise me.

Background: I have a course ready to be published. Within the final module of the course is a graded quiz (34 questions) to determine if the learner passes or fails the course. Includes results page.

Problem: We have found through final testing that when you fail the graded quiz the final results page automatically closes after a few seconds (which it shouldn’t) and the platform hosting the course issues a pass result despite failing the course.

Please can you advise how to troubleshoot this? 

All support/suggestions greatly appreciated.

TIA Nick

 

storyline 360
  • RonPrice's avatar
    RonPrice
    Partner
    10 months ago

    Hey Nick

    Do you have any kind of trigger on the result slide or failure layer to exit the course?

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    10 months ago

    Hi Nick!

    Happy to assist with this!

    As Ron shared, a helpful first step would be to review any Triggers that have been added to the Results Slide from your course. Would you be comfortable sharing a copy of the .story file for testing on our end? Feel free to upload it here in the discussion, or privately through a support case.

    Just to confirm, is the platform being used to host the course, an LMS? If so, and the LMS is not reporting pass/fail status accurately, try testing how it will behave in another LMS like SCORM Cloud to isolate the behavior. A problem with a course can be observed regardless of which LMS you use, however, LMS-based issues cannot be replicated in a separate LMS. If you don't encounter any issues in SCORM Cloud, please work with the support team of your LMS so they can address any reporting issues you may be experiencing in their environment.

    Looking forward to hearing from you!

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