Hangs on Cleaning up Temporary Files

I've tried many of the "solutions" posted in this forum but the presentation is still hanging on publish. Had a team member try it on a different machine - same issue. I've opened support ticket number 03166623 and Sheila is reviewing the Presenter Package I sent her.

Hi Tom,

To help clarify, it looks like Shalaka was jumping back into this community forum to share the results of what issue they were running into and not directly replying to your message.

Smart Art in a Presenter course should remain and not cause a file to hang during publication. I ran a quick test here and found no issues when publishing to Review 360.

If you're able to, please share your files with our support team to take a closer look and see why this is happening!

Hi,

The issue is resolved. We found that those files were added as Engage Interaction instead of adding in the Player Tab section. 

Regards,

Shalaka Mandlekar.

I am currently having this issue with a major project, and we've been experiencing this problem for years now and it's very frustrating. In almost every case, the PowerPoint files that are exhibiting problems with publishing through Presenter have Smart Art in them. If you're not testing this issue with Smart Art, that may be why you aren't able to replicate the issue. 

HI Lauren,

There are 3 buttons on the player tab. The sequence should be as follows:

COMO NAVEGAR | AGRADECIMENTOS | SAÍDA

We have arranged the sequence as mentioned above in player settings. However when we publish the Presenter file, the sequence changes as follows:

SAÍDA | COMO NAVEGAR | AGRADECIMENTOS

We tried out on different machines but the issue persist. Kindly advise.

Thanks and regards,
Shalaka

Hello Aarna!

It looks like you're trying to move the Exit button in the Player! You can do this by moving the Exit player tab up/down on the Player Tab list.

I've recorded a quick demo showing you how to make these changes. Here's the link.

Hello,

Not able to move Exit button to Right side, in Articulate studio 360.

Hello All,

This post is ancient, but the problem persists to this day with Articulate Studio PResenter 360, as of version 8.26.x. I am happy to report I was able to solve this issue in my particular case.

I have a 140 slide presentation including 10 Quizmaker integrated exams, audio narration, and animated bullets throughout. Recently, one of my stand-by courses that I've successfully published for years suddenly stopped publishing due to freezing at "Cleaning up temporary files."

After doing all of the normal recommended reset and reinstall steps for "unesected and erratic behavior...", and after rebuilding the presentation by re-using slides and re-importing audio, I methodically started tearing the presentation apart to see what caused the conflict. I stripped out all of the animated bullets. Still crashes. I stripped out all of the practice exams. Still crashes. I stripped out all of the audio. Still crashes. I then rebuilt a presentation by copy-pasting content from source slides to new destination slides in a mirror PPTX file. Still crashes.  I then copied the presentation to 10-slide chunks new presentations, and re-published each to find the problematic slide.

I found it! It was a slide with multiple graphic picture elements and graphic PowerPoint shapes. no animation. Just a simple slide with audio narration. I selected all of the objects, and grouped them per PowerPoint. I then saved the object as a picture, built a new slide using the picture instead of the multiple objects. I deleted the slide with multiple graphics and PPTX shapes. IT PUBLISHED!

That's 3 days of my life I will never get back.

Of course, none of this addresses the issues that remain after years of asking - that the player's search function won't work in HTML, or that audio updates, player updates, and publishing configuration updates do not save to the PPT. Old well-documented problems I've learned to work around by building new presentations.

Hi Mohammad,

So sorry to hear you're getting stuck during publish. 

• Is this happening with any Presenter file?
• Are you comfortable with sharing your Articulate Package with us for testing? That way, we could try to publish the course and let you know how it goes! If that works, please use this private upload link.

Articulate is hanging up on cleaning up internet files....this is articulate try license, as i figure to upgrade from presenter 13, as i was having error messages with publishing there also. Now i am on Presenter 360, with no luck. any advise