Forum Discussion
Hangs on Cleaning up Temporary Files
Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files? I had this issue with another course and submitted it to Articulate Support. This particular proje...
I've found a solution that usually works when a course freezes at the "Cleaning up temporary files" step. After closing and re-opening the PowerPoint, I go to the bottom of the thumbnails. There will be one or more thumbnails that duplicate slides in the course. Usually, it is missing text or images, but has enough content to figure out where it is placed in the course. I delete the half empty thumbnail and also delete the slide in the course. I replace the slide with one started from scratch. When I publish the course again, it no longer freezes and completes the publishing process. I completely agree with you on the other lingering problems that have been there for years.
im having a hard time understanding what you mean, could you send a screenshot so i can follow your explanation? having the same publish freeze issue... thanks.
Bobby, Slide 33 appears at the bottom of the thumbnails in the PowerPoint file. It is missing text and has a different background. This indicates that there is a problem with slide 30. To correct the problem, create a new slide 30 from scratch and then delete slide 33 and the old slide 30. When I've taken these steps, the course no longer hangs on the Cleaning Up Temporary Files step.
