Forum Discussion
Help! I can't create conditions on a trigger!
I am trying to create a condition for a trigger for the Next button. I know how to do it but when I try to create a trigger on my base layer to show the Next button once all tabs are visited (created a visited state for the tabs), Storyline freezes and I receive an error message. I updated to the latest version and now I can't do what I need to do. Can someone help? Should I uninstall and reinstall the software locally?
Please help.
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Hi Eve
does this mean you are working from a network drive? If so, that can cause unexpected behaviour. Always save and publish Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes.
See this KB article
> I updated to the latest version
of storyline 360 or storyline 3 ?if in the error message there is a blue text button 'information' click it,
copy the error text and post it hereupload a source file with the trigger error here, then it can be decided whether it is due to your file or your computer
Jürgen
I am using Articulate Storyline 360. I tried to set the trigger on a different storyline file and received the same message. I attached the error file as well as a picture of the error.
[cid:image002.png@01D8A31A.B7731780][cid:image001.png@01D8A31A.65D0A780]
Let me know if there's anything else you need.
Eve Runnels | Senior Instructional Designer
PLS Financial Services, Inc. | One South Wacker Drive, 36th Floor, Chicago, IL 60606
312.416.4469 (o) | 312.241.8130 (c)
I can be reached on my mobile: 312.241.8130
erunnels@pls247.com
I attached the error file.
this seems to be an incompatibility of storyline with your system
at void System.Windows.Input.KeyboardNavigation.ShowFocusVisual(DependencyObject element)
at void System.Windows.Input.KeyboardNavigation.ShowFocusVisual()
at void System.Windows.FrameworkElement.OnGotKeyboardFocus(object sender, KeyboardFocusChangedEventArgs e)
at void System.Windows.Input.KeyboardFocusChangedEventArgs.InvokeEventHandler(Delegate genericHandler, object genericTarget)=> System.Windows
open s support ticket
https://articulate.com/support/contact/360-teams
and send them your log files from the main app
open in windows file explorer
%LocalAppData%/Articulate/360/Logs/
-> Storyline_STABLE_yyyymmdd_hhmmss.logJürgen
Jurgen,
Per your suggestion, I submitted a support ticket and included the files you requested.
Thank you!
Eve
Hello Eve,
Can you clarify what you meant by uninstalling and reinstalling the software locally? Do you currently have Storyline 360 running on an external directory or remote location?
As a general note, its always good practice to make sure that you are working locally when making any changes to your project file. If you are already working locally when you encountered the behavior, try doing a repair of your Storyline 360 installation to see if this helps. If the issue persists, reach out to our support team for further assistance.
Hi, Eve.
Thank you for opening a support case!
I see you're working with Ronaziel, so you're in great hands! Please reach out through the case if you have additional questions.
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
