Forum Discussion

EveRunnels's avatar
EveRunnels
Community Member
3 years ago

Help! I can't create conditions on a trigger!

I am trying to create a condition for a trigger for the Next button. I know how to do it but when I try to create a trigger on my base layer to show the Next button once all tabs are visited (created a visited state for the tabs), Storyline freezes and I receive an error message. I updated to the latest version and now I can't do what I need to do. Can someone help? Should I uninstall and reinstall the software locally? 

Please help.

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

  • WendyFarmer's avatar
    WendyFarmer
    Super Hero
    3 years ago
    Eve Runnels

    Should I uninstall and reinstall the software locally? 

    Hi Eve

    does this mean you are working from a network drive? If so, that can cause unexpected behaviour. Always save and publish Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes.

    See this KB article

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    3 years ago

    > I updated to the latest version
    of storyline 360 or storyline 3 ?

    if in the error message there is a blue text button 'information' click it,
    copy the error text and post it here

    upload a source file with the trigger error here, then it can be decided whether it is due to your file or your computer

    Jürgen

     

    • EveRunnels's avatar
      EveRunnels
      Community Member
      3 years ago

      I am using Articulate Storyline 360. I tried to set the trigger on a different storyline file and received the same message. I attached the error file as well as a picture of the error.

      [cid:image002.png@01D8A31A.B7731780][cid:image001.png@01D8A31A.65D0A780]

      Let me know if there's anything else you need.

      Eve Runnels | Senior Instructional Designer
      PLS Financial Services, Inc. | One South Wacker Drive, 36th Floor, Chicago, IL 60606
      312.416.4469 (o) | 312.241.8130 (c)
      I can be reached on my mobile: 312.241.8130
      erunnels@pls247.com

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      3 years ago

      this seems to be an incompatibility of storyline with your system

       at void System.Windows.Input.KeyboardNavigation.ShowFocusVisual(DependencyObject element)
      at void System.Windows.Input.KeyboardNavigation.ShowFocusVisual()
      at void System.Windows.FrameworkElement.OnGotKeyboardFocus(object sender, KeyboardFocusChangedEventArgs e)
      at void System.Windows.Input.KeyboardFocusChangedEventArgs.InvokeEventHandler(Delegate genericHandler, object genericTarget)

      => System.Windows 

      open s support ticket

      https://articulate.com/support/contact/360-teams

      and send them your log files from the main app

      open in windows file explorer
      %LocalAppData%/Articulate/360/Logs/

      -> Storyline_STABLE_yyyymmdd_hhmmss.log

      Jürgen

      • EveRunnels's avatar
        EveRunnels
        Community Member
        3 years ago

        Jurgen,

        Per your suggestion,  I submitted a support ticket and included the files you requested. 

        Thank you!

        Eve

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Eve, 

    Can you clarify what you meant by uninstalling and reinstalling the software locally? Do you currently have Storyline 360 running on an external directory or remote location? 

    As a general note, its always good practice to make sure that you are working locally when making any changes to your project file. If you are already working locally when you encountered the behavior, try doing a repair of your Storyline 360 installation to see if this helps. If the issue persists, reach out to our support team for further assistance. 

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Eve.

    Thank you for opening a support case!

    I see you're working with Ronaziel, so you're in great hands! Please reach out through the case if you have additional questions. 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

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