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claudiaarenas-7's avatar
claudiaarenas-7
Community Member
4 years ago

Highlighted text disappears on preview

Greetings:

I hope you can help us with the following:

Highlighted text shows fine while editing a slide, but disappears on the preview (and the final file). Sharing screenshots.

It's a system running Windows 10 Pro 20h2, Microsoft Office 365 and Articulate 360. All system drivers, mentioned programs and the O.S. are fully updated.

I couldn't find any similar problems listed so I decided to create a new discussion. 

Any help would be greatly appreciated.

I apologize in advance for my grammar. English is my second language.

 

Presenter 360
Studio 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi UCOnline,

    That's definitely an odd quirk I haven't come across! I just tried to replicate it in Storyline 360 Update 50, and the text still appeared in Preview.

    Would you mind sharing your .story file in a case using the link below. Our support engineers will take a closer look and provide next steps!

    SHARE YOUR FILE WITH US.
  • EbunSmith's avatar
    EbunSmith
    Community Member
    3 hours ago

    Hello, I am currently having a similar issue, where highlighted texts show up fine in the PowerPoint slides but dissapear in the Preview

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