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claudiaarenas-7's avatar
claudiaarenas-7
Community Member
4 years ago

Highlighted text disappears on preview

Greetings:

I hope you can help us with the following:

Highlighted text shows fine while editing a slide, but disappears on the preview (and the final file). Sharing screenshots.

It's a system running Windows 10 Pro 20h2, Microsoft Office 365 and Articulate 360. All system drivers, mentioned programs and the O.S. are fully updated.

I couldn't find any similar problems listed so I decided to create a new discussion. 

Any help would be greatly appreciated.

I apologize in advance for my grammar. English is my second language.

 

Presenter 360
Studio 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi UCOnline,

    That's definitely an odd quirk I haven't come across! I just tried to replicate it in Storyline 360 Update 50, and the text still appeared in Preview.

    Would you mind sharing your .story file in a case using the link below. Our support engineers will take a closer look and provide next steps!

    SHARE YOUR FILE WITH US.
  • EbunSmith's avatar
    EbunSmith
    Community Member
    3 months ago

    Hello, I am currently having a similar issue, where highlighted texts show up fine in the PowerPoint slides but dissapear in the Preview

    • KellyAuner's avatar
      KellyAuner
      Staff
      3 months ago

      Hi EbunSmith,

      Thanks for reaching out!

      Can you please clarify if the highlighted text looks correct when editing the course? If you're comfortable sharing your file, I'd be happy to take a closer look. You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete.

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