Forum Discussion

VictoriaBailey-'s avatar
VictoriaBailey-
Community Member
3 years ago

How can I stop audio playing in Rise when a Storyline block is clicked?

Hi,  I have a Storyline block in a Rise module that contains audio. Is it possible to stop an audio block in Rise playing when the user clicks on the play button to interact with the Storyline blo...
storyline 360
IanBuxton-46cc5's avatar
IanBuxton-46cc5
Community Member
2 years ago

Hi Joe

I published the course in Review 360 (good idea btw) and experienced the same sort of problem that the app developers were getting when using the phone.

I was in Review 360 and switched to a variety of different apps and the sound continued.

https://360.articulate.com/review/content/c939b452-5679-4198-a563-f312a9552bf4/review

These are the scenarios I asked them to try and this is their response

We have tested the scenarios that you have mentioned, The Scorm file will be still playing with background sound
1.when we start a new session

2.when we dial/receive the call

3.when we switched an alternate app with no sound

4.played the video in other application like YouTube and other media players.

Yes,you can explain these scenarios as a problem to articulate support.

They suggested we need a trigger for to silence the background when the scorm has lost focus – but at the unit level

Ian

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Ian, 

Would you mind sharing which devices you used to test the behavior? I used an iPhone running iOS 16,6,1 and in my test, the course audio stopped playing when the browser I was using was minimized or when I switched to other apps. I used the Review 360 links in your response for this. Can you provide us with the details of the device that you used as well as the browser so we can do more accurate testing on our end?

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can I stop audio playing in Rise when a Storyline block is clicked?","id":"message:838818","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:1170495"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:838818"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:838818"},"body@stripHtml({\"truncateLength\":200})":" Hi,  \n I have a Storyline block in a Rise module that contains audio. Is it possible to stop an audio block in Rise playing when the user clicks on the play button to interact with the Storyline blo...","body@stringLength":"740","rawBody":"

Hi, 

\n

I have a Storyline block in a Rise module that contains audio. Is it possible to stop an audio block in Rise playing when the user clicks on the play button to interact with the Storyline block? At the moment if I interact with the Storyline block whilst the audio block  is playing I can hear both sets of audio playing at the same time. 

\n

If I click play on audio included in a labelled graphic then the audio of the lesson stops playing and just plays the new labelled graphic audio. I want this to do the same thing.

\n

Is there a setting that I am missing or something else that I need to do to get this to work? 

\n

Thank you :) 

","kudosSumWeight":0,"postTime":"2022-06-22T05:34:35.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:838818_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":73},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:838818":{"__typename":"Conversation","id":"conversation:838818","solved":false,"topic":{"__ref":"ForumTopicMessage:message:838818"},"lastPostingActivityTime":"2025-03-04T06:34:41.668-08:00","lastPostTime":"2025-03-04T06:34:41.668-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:838818":{"__typename":"ModerationData","id":"moderation_data:838818","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:838818_1":{"__typename":"Revision","id":"revision:838818_1","lastEditTime":"2022-06-22T05:34:35.000-07:00"},"ForumReplyMessage:message:838826":{"__typename":"ForumReplyMessage","id":"message:838826","conversation":{"__ref":"Conversation:conversation:838818"},"author":{"__ref":"User:user:480143"},"revisionNum":1,"uid":838826,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: How can I stop audio playing in Rise when a Storyline block is clicked?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:838826"},"parent":{"__ref":"ForumReplyMessage:message:838824"},"body":"

Hi Ian, 

\n

Would you mind sharing which devices you used to test the behavior? I used an iPhone running iOS 16,6,1 and in my test, the course audio stopped playing when the browser I was using was minimized or when I switched to other apps. I used the Review 360 links in your response for this. Can you provide us with the details of the device that you used as well as the browser so we can do more accurate testing on our end?

","body@stringLength":"493","rawBody":"

Hi Ian, 

\n

Would you mind sharing which devices you used to test the behavior? I used an iPhone running iOS 16,6,1 and in my test, the course audio stopped playing when the browser I was using was minimized or when I switched to other apps. I used the Review 360 links in your response for this. Can you provide us with the details of the device that you used as well as the browser so we can do more accurate testing on our end?

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Hi Joe

\n\n

I published the course in Review 360 (good idea btw) and experienced the same sort of problem that the app developers were getting when using the phone.

\n\n

I was in Review 360 and switched to a variety of different apps and the sound continued.

\n\n

\n\n

https://360.articulate.com/review/content/c939b452-5679-4198-a563-f312a9552bf4/review

\n\n

\n\n

These are the scenarios I asked them to try and this is their response

\n\n

\n\n

We have tested the scenarios that you have mentioned, The Scorm file will be still playing with background sound \n
1.when we start a new session

\n\n

2.when we dial/receive the call

\n\n

3.when we switched an alternate app with no sound

\n\n

4.played the video in other application like YouTube and other media players.

\n\n

Yes,you can explain these scenarios as a problem to articulate support.

\n\n

\n\n

They suggested we need a trigger for to silence the background when the scorm has lost focus – but at the unit level

\n\n

\n\n

Ian

","body@stringLength":"1253","rawBody":"

Hi Joe

\n\n

I published the course in Review 360 (good idea btw) and experienced the same sort of problem that the app developers were getting when using the phone.

\n\n

I was in Review 360 and switched to a variety of different apps and the sound continued.

\n\n

\n\n

https://360.articulate.com/review/content/c939b452-5679-4198-a563-f312a9552bf4/review

\n\n

\n\n

These are the scenarios I asked them to try and this is their response

\n\n

\n\n

We have tested the scenarios that you have mentioned, The Scorm file will be still playing with background sound \n
1.when we start a new session

\n\n

2.when we dial/receive the call

\n\n

3.when we switched an alternate app with no sound

\n\n

4.played the video in other application like YouTube and other media players.

\n\n

Yes,you can explain these scenarios as a problem to articulate support.

\n\n

\n\n

They suggested we need a trigger for to silence the background when the scorm has lost focus – but at the unit level

\n\n

\n\n

Ian

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