How to record a failed (pass/fail) instead of incomplete/failed.

Hello Lynee,

Thanks for reaching out!

The complete course trigger will send a Passed marked depending on the reporting status that you select when you publish the course. Make sure that you're selecting the correct status report and learning standard to see a Passed mark reported to your LMS. For your reference, you can check out this article which explains the differences between the reporting options available in the publishing settings: 

• Storyline and Studio: How to Report Completion and Success Statuses to an LMS

Try publishing your course using either the 'Passed/Incomplete or Passed/Failed' option, and tracking using the complete course trigger to see if this works for you. If you're main goal is to track completion using the complete course trigger, then you can uncheck this option as well: 

Let me know how it goes!