Forum Discussion

JennBurmeister's avatar
JennBurmeister
Community Member
2 months ago

RISE 360 Knowledge Check Not Loading on Pass/Fail Screen

My SCORM file has a knowledge check at the end with 90% passing. When some users access the SCORM file through the LMS and get to the knowledge check if they fail the knowledge check the quiz pass/fail screen doesn't load all the way keeping some items visibly hidden and sometimes not showing anything all together. Almost like it's not loading.

However, there are a great majority of users who access the SCORM file through the LMS and get through everything fine without this issue. 

We've cleared cookies, caches, changed browsers, the whole nine yards, but nothing seems to work. It is also not isolated to one course but a couple that we have published to our LMS. The only thing that seems to work is if we clear the attempts the learner has made on the course and restart them from the beginning.

Has anyone else experienced this issue? 

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi Jenn!

    Sorry to hear you've run into setbacks when viewing your Rise courses through an LMS!

    Do you observe the same behavior while previewing the courses in Rise 360, or after publishing to Review 360? If not, it's possible this issue is LMS-related, and testing the content with SCORM Cloud can help to determine.

    If the same behavior is observed while testing within Rise 360, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!

    • JennBurmeister's avatar
      JennBurmeister
      Community Member
      30 days ago

      We're not having the issue when viewing the SCORM in Rise 360. We also can't find a common denominator when it comes to which learners experience the issue and which ones don't.

      • KellyAuner's avatar
        KellyAuner
        Staff
        29 days ago

        Hi Jenn,

        Thanks for confirming you don't experience this issue when previewing the course!

        Since some users can view the course without a problem, and this happens with multiple courses, I'm inclined to believe it might be related to the environment in which the courses are viewed. Here are a few more things to check:

        • Does this happen on the same device each time? I understand you've tried different browsers, which was a great call! Here are the system requirements for viewing a Rise 360 course.
        • Do you have any security software installed on these devices that could impact how the course is played? Please see this article for possible reasons why a course isn't playing as expected in your LMS.
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