Forum Discussion
JennBurmeister
Community Member
We're not having the issue when viewing the SCORM in Rise 360. We also can't find a common denominator when it comes to which learners experience the issue and which ones don't.
KellyAuner
31 days agoStaff
Hi Jenn,
Thanks for confirming you don't experience this issue when previewing the course!
Since some users can view the course without a problem, and this happens with multiple courses, I'm inclined to believe it might be related to the environment in which the courses are viewed. Here are a few more things to check:
- Does this happen on the same device each time? I understand you've tried different browsers, which was a great call! Here are the system requirements for viewing a Rise 360 course.
- Do you have any security software installed on these devices that could impact how the course is played? Please see this article for possible reasons why a course isn't playing as expected in your LMS.