Forum Discussion
HTML file is black in Edge
Hi, we would really appreciate some help with a project we're working on.
We're currently encountering a problem where we prepared a Storyline project and exported it for web. Our customers report...
I doubt that's it, because the customers are able to open the file occassionally, but then other times, they just see a black screen - it's pretty odd. Has any else ever encountered this issue or is there anyone from the Articulate support team that could maybe help us?
Hello Laura,
Happy to help!
Would you be willing to share a copy of your published web output here or in private by opening a support case so we can try and replicate the behavior on our end? We'll delete it when we're done testing!
